Privacy Policy

1. Information we collect

We may collect and process the following types of information about you:

• Account information: When you sign up, we collect your name, email address and password.
• User generated content: Any data you choose to input into the application, such as your goals, routines, tasks, journal entries, health logs and financial logs.
• Contact information: If you contact us via our contact form or email, we collect your name, email address and the content of your message.
• Usage data: Information about how you use our website and application, such as pages visited, features used and basic technical information about your device and browser. This is collected via analytics tools only if you provide consent through our cookie settings.

2. How we use your information

We use the information we collect to:

• Provide, maintain and improve our services.
• Personalise your experience in the app.
• Communicate with you about your account and our services.
• Respond to your enquiries and provide support.
• Monitor performance and security of our services.
• Comply with legal and regulatory obligations where required.

We do not sell your personal data.

3. Lawful basis for processing

We process your personal data based on the following lawful bases under UK GDPR:

• Consent: For activities such as sending optional marketing communications or using non essential cookies and analytics. You can withdraw consent at any time through our settings or by contacting us.
• Contract: To create and manage your Levora account and to provide the services you have requested. This includes features inside the app such as planners, reviews and trackers.
• Legitimate interests: For purposes such as improving our services, understanding how the app is used, keeping the service secure and preventing abuse, as long as these interests are not overridden by your rights.

4. Data storage and security

Your data is stored on secure servers provided by Google Cloud Platform and Firebase. Data is hosted in regions selected to support compliance with UK and European data protection rules. We implement technical and organisational measures to help protect your personal data, including encryption, access controls and monitoring. For more details, please see our Security page.

5. Your data protection rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete personal data.
• Erase your personal data in certain circumstances.
• Restrict the processing of your personal data in certain circumstances.
• Receive a copy of your personal data in a portable format where applicable.
• Object to certain types of processing, including direct marketing.
• Lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details at the end of this policy. We may need to verify your identity before fulfilling a request.

6. Cookies and analytics

We use cookies and similar technologies to operate and improve our website. We only use non essential cookies, such as analytics cookies, if you provide your explicit consent through our cookie banner or settings. You can change your cookie preferences at any time in your browser settings or through our cookie controls.

7. Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the app or by email.

8. Contact us

If you have any questions about this Privacy Policy or wish to make a data request, you can contact our data protection contact at privacy@levora.app.